am eligible under Shakthi Yojane, but I am facing issues while availing the free bus travel facility. The bus staff refused to provide the benefit despite showing valid ID proof. Kindly look into this issue and resolve it at the earliest.

I am eligible under Shakthi Yojane, but I am facing issues while availing the free bus travel facility. The bus staff refused to provide the benefit despite showing valid ID proof. Kindly look into this issue and resolve it at the earliest. If you tell me your exact problem (bus pass issue / ID problem / conductor refusal / app issue), I will write a more accurate short summary for you.