Free Electricity Scheme Not Applied to My Bill

I am eligible for the free electricity scheme, but my current bill is still being charged. I have not received the benefit even though my usage is within the limit. I request you to please check my details and resolve the issue as soon as possible. Consumer Number: [21224-00178] Name: [Laxmi Munjala] Address: [2-25 ellanthakunta mandal ellanthakunta]