Rajasthan Mukhyamantri Aashrit Sewa Yojana (MMASY)

Scheme Introduction: A Brief Overview

Rajasthan Mukhyamantri Aashrit Sewa Yojana (MMASY) is a doorstep public-service facilitation initiative of the Government of Rajasthan. Implemented by the Department of Information Technology & Communication (DoIT&C), the scheme was announced in the State Budget for FY 2022–23. Under MMASY, the government proactively reaches out to families that include specially abled persons, widows, and elderly citizens, enabling them to access eligible government services from the comfort of their homes and eliminating the need for repeated visits to service centres or government offices.

The state launched this Mukhyamantri Aashrit Sewa Scheme because many dependent and vulnerable citizens find it difficult to travel, stand in queues, and handle paperwork for certificates and other services. The objective of the scheme is to build one-to-one contact with target beneficiaries, make them aware of the government schemes they qualify for, deliver services at their homes, and make sure they receive benefits according to the entitlement of the concerned scheme. 

The biggest benefit of MMASY is home-based assistance. A service facilitator visits the beneficiary's house, checks and scans the required documents, submits the application for the selected service on the e-Mitra platform within 24 hours, and later delivers the approved certificate or document at the doorstep. The applicant receives SMS updates throughout the process and can track the request with a unique service request number. MMASY does not pay any fixed cash amount, subsidy, or separate DBT benefit. It only helps beneficiaries access services and entitlements available under other government schemes.

The scheme runs on three main pillars: Jan Aadhaar for identifying target beneficiaries, the toll-free helpline 181 for booking service requests, and the e-Mitra platform for processing applications. Citizens can book a request by calling 181 or online through the Book Appointment / New Citizen Request option on the official MMASY portal. Services currently listed on the portal include caste certificates, Bonafide Certificate, EWS Income and Asset Certificates, and yearly verification of RajSSP pensioners.

Apart from doorstep services under Mukhyamantri Aashrit Sewa Yojana, the Rajasthan government also runs the Vidhwa/Parityakta Mukhyamantri Sambal Yojana (fee reimbursement of ₹9,000 for D.El.Ed. and full fee for B.Ed. for widows and deserted women) and the Chief Minister Old Age Pension Scheme, which provides monthly pension to eligible elderly people.

Scheme Benefits

MMASY saves dependent citizens the trouble of visiting government offices by bringing the entire service process to their doorstep. The benefits available under the scheme are as follows:

• Help at home: Eligible beneficiaries get assistance with government service applications without leaving their homes.
• Home visit by facilitator: A service facilitator visits the residence, verifies the required documents, and scans them on the spot.
• Quick submission: The facilitator submits the selected service on the e-Mitra platform within 24 hours of collecting the documents.
• SMS updates and tracking: Applicants receive SMS alerts during processing and can track the request with their service request number.
• Doorstep delivery: The facilitator delivers the approved certificate or document to the applicant's home.
• Scheme awareness: Target families learn about the government schemes they qualify for and get help in accessing their entitled benefits.

Services Available Under MMASY

Citizens can currently request the following services under the MMASY:

• Caste certificates
• Bonafide Certificate
• EWS Income and Asset Certificates
• RajSSP pensioner yearly verification

Eligibility Requirements

Benefits under Mukhyamantri Aashrit Sewa Yojana are available to the following eligible persons:

• The beneficiary family must be a permanent resident of Rajasthan.
• Families having a specially abled member can avail the scheme.
• Families having a widow can avail the scheme.
• Families having old-aged members can avail the scheme.
• Families of silicosis patients are also included among the target beneficiaries of the scheme.

Required Documents 

MMASY does not have one common document list, because the required documents depend on the service the citizen selects. The service facilitator checks and scans the documents required for the particular service during the home visit, so applicants should keep the relevant original documents ready.

• Jan Aadhaar ID
• Mobile number
• Service-specific documents such as a caste certificate, EWS certificate, or pensioner verification.

Steps to Apply

Citizens can book an MMASY service request in two ways: by calling the toll-free helpline 181 or by submitting an online request on the official MMASY portal. In both methods, the service facilitator completes the document verification, e-Mitra submission, and delivery at the applicant's home.

Book a Service Request Through Helpline 181

Citizens who prefer phone booking can follow these steps:

• Call the toll-free number 181 to book a service request through the call centre.
• Tell the call centre the service you need. The call centre registers your request and assigns it to a service facilitator.
• Receive an SMS acknowledgement with a unique service request number.
• Share your preferred time slot for the home visit.
• The service facilitator visits your home on the selected slot, checks the required documents, and scans them.
• The facilitator submits your application for the selected service on the e-Mitra platform within 24 hours.
• Track the progress through SMS updates and the service request number.
• Once the concerned department approves the service, the facilitator delivers the certificate or document to your home.

Submit an Online Request on the MMASY Portal

Citizens can also register a service request from a mobile phone or computer through the official portal.

• Visit the official MMASY portal.
• Click on the Book Appointment option.
• On the Citizen Request page, enter your Jan Aadhaar ID and mobile number.
• Select the service or request option you need from the available list.
• Submit the request and save the service request number you receive.
• The service facilitator visits your home at the preferred time slot, checks the documents, and scans them.
• The facilitator processes your service through the e-Mitra platform.
• The facilitator delivers the approved certificate or document at your doorstep.

Delivery of Digitally Signed Certificates

MMASY follows a set process for certificates that the department issues in digitally signed form.

• The service facilitator downloads the approved digitally signed certificate.
• The facilitator prints it on government-approved pre-printed stationery.
• The facilitator then hands over the printed certificate to the applicant at home.

How to Check MMASY Application Status?

Applicants can check the progress of their service request online using the service request number.

• Visit the official portal mmasy.rajasthan.gov.in.
• Click on the Track Application Status option.
• Enter your service request number.
• View the current status of your request on the screen.

Relevant Links

• Mukhyamantri Aashrit Sewa Yojana Official Portal
• Mukhyamantri Aashrit Sewa Yojana Appointment Booking
• Rajasthan Track Application Status

Contact Information

• Mukhyamantri Aashrit Sewa Yojana Toll-Free Helpline Number: 181
• MMASY Helpdesk Email: [email protected]