- Citizens can access various government services and certificates from home.
- Appointments can be booked through the 14545 helpline or the Mor Sangwari mobile app.
- Sangwari agents collect documents, submit applications, and deliver issued certificates to citizens.
- Mor Sangwari Portal Helpline Number: 1454545
- Urban Administration and Development Department, Chhattisgarh Helpline Number: 0771-2221955
- Urban Administration and Development Department, Helpdesk Email: [email protected]
Summary of the Scheme | |
|---|---|
| Name of Scheme | Chhattisgarh Mor Sangwari Yojana |
| Benefits | Access to government services at home |
| Beneficiary | Urban Area Citizens |
| Nodal Agency | Urban Administration and Development Department, Chhattisgarh |
| Subscription | Subscribe here to get Update Regarding Scheme |
| Mode of Apply | By appointment booking |
Scheme Introduction: A Brief Overview
The Mor Sangwari Yojana is a doorstep government service delivery system operated under the Urban Administration and Development Department, Government of Chhattisgarh. Its objective is to provide various government services and certificates to citizens living in urban areas at their doorstep, so that they do not have to repeatedly visit the concerned government offices for routine government services. According to the current official Mor Sangwari portal, the system focuses on providing citizens with easy and convenient access to government services and making the service delivery process more organized. Citizens can obtain information about services and assistance related to the application process through the call center, web portal, and available digital channels.
The Mor Sangwari service was earlier known as a citizen service initiative operated under the name Mukhyamantri Mitan Yojana, while its name on the current official citizen service portal is “Mor Sangwari.” At present, this system is available in 14 Municipal Corporations, 48 Municipalities, and 2 Nagar Panchayats of Chhattisgarh, covering a total of 64 urban local bodies. Citizens residing in these areas can call 14545 or use the government-launched ‘Mor Sangwari’ Appointment Mobile App to book appointments for citizen services.
After the appointment, the Sangwari agent visits the citizen’s home, collects the required documents and applicable departmental fees, submits the application to the concerned department, and after the service or certificate is issued, delivers it to the address provided by the citizen. According to the current portal, a Mor Sangwari service charge of ₹50 and the fee prescribed by the concerned department are applicable.
At present, 27 citizen services are available on the Mor Sangwari portal. These include domicile certificates, caste certificates, income certificates, birth and death certificates, marriage registration, ration card-related services, Aadhaar-related services, PAN-related services, and other citizen services. The required documents, departmental fees, and prescribed time limits may vary for each service. Therefore, before applying for a particular service, it is advisable to check the relevant service requirements, documents, and fees in the Service List on the official portal.
The main objective of the Mor Sangwari service is to make government services accessible to citizens at their doorstep. Citizens can book an appointment in advance for the required service, and a Sangwari agent visits their home at the scheduled time to assist with the process. This reduces the need to visit different government offices for certificates or other citizen services. The official portal presents it as an integrated citizen service delivery platform. The Urban Administration and Development Department also operates the Chhattisgarh Mukhyamantri Griha Pravesh Samman Yojana as part of similar citizen-centric initiatives, under which eligible beneficiaries are provided financial assistance to complete the construction of their houses.
Scheme Benefits
The major benefits and facilities available under the Chhattisgarh Mor Sangwari Scheme are as follows:
- Facility to book appointments for government citizen services from home.
- Sangwari agents collect and scan the required documents from the citizen’s home.
- Agents assist in submitting applications to the concerned department and handling objections according to the available procedure.
- After approval of the certificate/service, it is delivered to the citizen’s provided address in a sealed envelope.
- Application status updates are provided through SMS on the registered mobile number.
- Applicants can track their application status through the website.
- Citizens can book appointments by calling 14545.
- According to the current portal, a ₹50 service charge and the fee prescribed by the concerned department are applicable.
- Cash and various digital payment modes, including UPI and Paytm, are mentioned as available on the portal.
- Only one service can be availed of in one appointment slot; separate slots must be booked for different services.
Services Available Under the Mor Sangwari Scheme
The current Service List available through the Mor Sangwari portal provides the required documents and other details for each service. The available citizen services include:
- Domicile Certificate
- Scheduled Caste/Scheduled Tribe Certificate
- Other Backward Class Certificate
- Income Certificate
- Request for copies of non-digital land records, etc.
- Death Certificate
- Marriage Registration and Certificate
- Various types of ration card-related applications
- Birth Certificate
- Shop and Establishment Registration
- Land Information/Land Use-related Service
- Correction in Birth Certificate
- Correction in Death Certificate
- Correction in Marriage Certificate
- Aadhaar-related Services
- PAN Card-related Services
- Addition/Removal of Members from a Ration Card
- Services related to a lost Ration Card
- Correction in Ration Card
- Unorganized Workers Card Modification
Eligibility
The following eligibility conditions apply under the Chhattisgarh Mor Sangwari Yojana:
- Citizens residing in the Municipal Corporation, Municipality, or Nagar Panchayat areas covered under the scheme can avail themselves of the Mor Sangwari service.
- At present, the Mor Sangwari service is available in 64 urban local bodies.
- Eligibility and conditions may vary depending on the service. For example, different requirements of the concerned department apply to services such as income certificates, caste certificates, domicile certificates, birth certificates, and ration cards.
- Before applying for a service, applicants can check their eligibility and required documents in the Service List available on the Mor Sangwari portal.
Required Documents
The required documents vary depending on the government service selected. Generally, applicants may need the following documents, wherever applicable:
- Aadhaar Card/Identity Proof
- Address Proof
- Birth Certificate
- Educational Certificate
- Electricity/Water Bill
- Ration Card
- Caste Certificate
- Income Certificate
- For marriage registration: age proof, identity proof, photograph, affidavit, and marriage-related documents
How to Book an Appointment?
Under the Chhattisgarh Mor Sangwari Scheme, appointments can be booked through the helpline number or the ‘Mor Sangwari’ Appointment Mobile App, enabling the agent to visit the citizen’s home at the scheduled time and complete the application process. The appointment can be booked through the following steps:
- An appointment for Mor Sangwari services can be booked by calling the 14545 helpline number or through the ‘Mor Sangwari’ Appointment Mobile App.
- Citizens can select a date and time slot according to their convenience.
- After the appointment is booked, the information is sent to the registered mobile number through SMS.
- Only one service can be applied for in a single appointment slot. Separate slots are required for multiple services.
- At the scheduled time, the Mor Sangwari agent visits the citizen’s home.
- The agent collects the required documents, submits the application to the concerned department, and completes the prescribed process.
- After the certificate/document is issued, it is delivered to the citizen’s address in a sealed envelope.
- If the appointment needs to be changed, it can be rescheduled by calling the helpline number one day before the scheduled date.
- After the appointment, the agent’s details are sent to the registered mobile number. The agent carries a uniform and ID card for identification.
Track Application Status
After submitting an application through Mor Sangwari, citizens can track the current status of their application by following the prescribed steps.
- The Application Status option available on the official Mor Sangwari portal can be used to check the status.
- To view the application status, applicants need to enter the application number requested on the portal.
- Through this facility, citizens can obtain information about the progress of their application.
- If any information or assistance is required regarding the application, citizens can contact the Mor Sangwari 14545 call center.
Relevant Links
Contact Information
- Mor Sangwari Portal Helpline Number: 1454545
- Urban Administration and Development Department, Chhattisgarh Helpline Number: 0771-2221955
- Urban Administration and Development Department, Helpdesk Email: [email protected]
Frequently Asked Questions
Mor Sangwari is a doorstep government service delivery system in Chhattisgarh that enables citizens in urban areas to access various government services and certificates from their homes.
The toll-free call center number of Mor Sangwari is 14545.
According to the current official portal, 27 services are available through Mor Sangwari.
Currently, the service is available in 14 Municipal Corporations, 48 Municipalities, and 2 Nagar Panchayats, covering a total of 64 Urban Local Bodies (ULBs).
Citizens have to pay a ₹50 service charge, along with the fee prescribed by the concerned department. The departmental fee varies depending on the service.
Yes. The official Service List includes services related to Scheduled Caste/Scheduled Tribe certificates and Other Backward Class (OBC) certificates.
No, only one service can be availed of in one appointment slot. Separate slots must be booked for multiple services.
Yes, citizens can contact the 14545 call center one day before the scheduled appointment to reschedule it.
No. The agent scans and uploads the documents in the citizen's presence and returns the original documents.
After the concerned department approves and issues the certificate, the Sangwari agent delivers it to the citizen's provided address in a sealed envelope.
Yes. The official Service List includes Aadhaar-related services, including Aadhaar mobile number updates and Aadhaar enrolment for children.
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| Person Type | Govt |
|---|---|
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